Google Cloud suspended my account for 2 years, only automated replies

  • Posted 3 hours ago by andylizf
  • 73 points
My Google account has been suspended from GCP since March 2024.

I have submitted multiple appeals through ts-consult@google.com over 2 years. Every time I get the same automated template asking me to explain, I reply with details, then nothing. No human ever responds.

Case: #1-8622000037271

Timeline: - March 2024: Suspended, appeal submitted - April 2024: Automated requests for info, I replied - Nov 2024: More automated emails, I replied again - Dec 2024 - now: Complete silence

I am a CS researcher at UC Berkeley. This has seriously impacted my work.

Has anyone successfully gotten Google to review a GCP suspension appeal? How do you reach a human?

13 comments

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