HN – Ask HN: Will low quality AI customer support be the new normal?

Now whenever I reach for customer's support chat or phone I get an AI agent replying to me and I get into a useless loop for a couple of minutes before I start begging it to link me to a real person.

Will companies start losing customers because of that or people will eventually get used to this?

Ask HN: Will low quality AI customer support be the new normal?

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